Tourism and Hotel Management English

Tourism and Hotel ManagementThis course has been designed to prepare clients for work in the tourism and hotel service industries. At the end of the course, clients should be able to communicate effectively in a range of business and tourism-related situations. Clients are encouraged to apply any tourism / business knowledge and experience that they might have as they work through course material.

Course books will be supplemented with material from other sources, including newspaper articles and video materials. The course is also suitable for people who intend to take an examination in Tourism English, such as the LCCI EB Written English for Tourism exam, as long as they complete at least 8 weeks of Tourism English study.

Whether the client is a travel agent, a tour guide, a courier or a hotel manager, this course will allow him or her to function effectively in English.

Special emphasis is placed on the relevant vocabulary, register and grammatical structures that are used in the field of tourism, and the client is given the opportunity to practise using the language that he or she has acquired by means of seminars, group sessions and communicative practice activities. The client will also receive supplementary tuition in the essential English language skills of reading, writing, listening and speaking.

Typical Course Content

Enquiries and reservations.
Reception.
Hotel services.
Food service.
Local tours.
Complaints.
Checking out.
Tour operation – Contacts.
Tour operation – planning.
Negotiating.
Conferences.
Revision.

Written English for Tourism – LCCI EB Examination Preparation – Levels 1 and 2 Success in this exam shows that clients have the skills and strategies that are applicable to working in English in the tourism industry. Clients taking the ETC Tourism and Hotel Management English course will have the option to take this examination, after approximately eight weeks (depending upon each client’s progress).

Examination preparation work is intended to build and reinforce the practical working skills necessary for those wishing to work in tourism. Examination for the course is in two parts – written and SEFIC oral. Clients will have to pay an additional entry fee if they wish to enter for the oral examination, which is of a more general Business English nature. These examinations are available on demand, which means that ETC can be flexible about course dates, although we would recommend that you contact the ETC Executive Centre for up-to-date information before booking.
Entry Requirements

Except by special arrangement, an upper-intermediate level of English is also required for entry to these courses: your client may be required to take an aptitude test (prior to arrival at the ETC Executive Centre) to judge whether their standard of English is sufficient for these courses.

Clients may wish to follow a course of General English before beginning their course of Tourism and Hotel Management English to make sure that they gain the maximum benefit from their studies.
Course Duration

The duration of each of these courses may vary depending on each client’s requirements. Please discuss your client’s requirements with Executive Centre staff prior to their enrolment. The standard course consists of 30 lessons of Tourism and Hotel Management English tuition per week over 2 weeks. Clients wishing to take an external exam will need to study for at least 8 weeks.

Structure of the course

Each Tourism and Hotel Management English course consists of:

  • 30 lessons per week (minimum) of specialised tuition.
  • projects, assignments, case studies, seminars, lectures and group sessions.
  • progress reports and assignments.
  • optional visits to relevant places of interests.

Maximum Group Size

There is maximum group size of eight, in order to allow optimum interaction between group members and the teacher / lecturer.

Assessment and Certification

If a client follows a Tourism and Hotel Management English course, he or she will receive a certificate on satisfactory completion of all coursework and assessment pieces. By prior arrangement with Director of Studies, we will also supply periodic progress reports.

Effective teaching

Built into every client’s course are the following:
Placement test.
Needs analysis.
Skills development.
Task-based activities.
Systems work.
Learner skills development.
Progress tests.
Tutorials.
Homework.
Academic counselling.
Supportive error correction and constructive feedback.

Contact Language Schools for Executives.